Shipping


SHIPPING RATES
We offer 3-day standard shipping on all orders within Australia with a flat rate of AU$4.90. Majority of all orders arrive between 2-3 days, but in very rare instances, please allow up to 5 days. 


FREE SHIPPING OVER AU$80
We offer FREE Standard Shipping on orders over AU$80 (after discount) to Australia shoppers.

METHOD COST TIME
Australia Standard AU$4.90 2-3 Business Days
Australia Over AU$80.00 FREE 2-3 Business Days
International AU$7.90 10-14 Business Days


*Please allow up to 24 hours (with the exception of weekends and holidays) to process and ship your order.


INTERNATIONAL ORDERS
The rates may vary for international orders depending on where you live, certain countries add tariffs after the package has been accepted there.  We are not responsible for these additional costs.  The shipping rate will be displayed during checkout, before you submit payment.  

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Please use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information.

LUSH does not hold responsibility for packages that are lost or damaged during the process of delivery by the post office. We do not issue refunds for packages that are lost or damaged during the process of delivery by the post office.

You will receive your order 2-5 business days from the date that it is shipped out, not necessarily from the date that it is placed an order. After your payment is authorized and verified, it may still take a day to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will be notified through email.

We offer Standard Mail to most locations (domestic & internationally). Your shipping cost is displayed at the point of checkout.

If your order is multiple items and one of them is out of stock, we will go ahead and ship the rest of your order with a follow-up email to refund the item(s) not in stock.

Items sold are strictly non-refundable and non-exchangeable.